Solts PKR Privacy Policy

Solts PKR operates the gaming platform accessible at soltspkr.app, through the Android app and via mobile browser. This Privacy Policy describes how we handle personal information provided by players based in Pakistan when they register, play games, place bets on cricket or sports, deposit or withdraw funds in PKR, or otherwise interact with the platform.

We take privacy seriously. The policy below is written in plain language because we believe you should actually understand what happens with your data — not just be handed a wall of legal text. If you have a question that this document does not answer clearly enough, please reach out to our support team directly.

This policy applies to all users of the Solts PKR platform, whether accessed via the website, the downloadable Android app, or a mobile browser PWA. It covers data collected automatically, data you provide voluntarily and data received from third-party payment processors such as JazzCash and Easypaisa.

We collect personal information in three main ways: information you give us directly, information generated automatically when you use the platform, and information received from third-party services such as payment processors.

Information you provide directly:

• Full name and date of birth (required for age verification — all users must be 18 or older)
• Email address and phone number
• Residential address in Pakistan
• Identity documents such as CNIC or passport, if requested during verification
• Username and password (password stored in hashed form — we never see it in plain text)
• Communications you send to our support team via live chat or email

Information collected automatically:

• Device type, operating system and browser version
• IP address and approximate location (city level)
• Pages visited, games played, bets placed and session duration
• Login timestamps and session activity logs
• App version and crash reports (if using the Solts PKR Android app)

Information from third parties:

• Transaction confirmation data from JazzCash, Easypaisa, Raast and bank transfer services — including transaction reference numbers and PKR amounts
• Identity verification results if you use a third-party KYC service during account setup

Every piece of data we collect has a specific purpose. We do not hold information just because we can — we hold it because it is needed to operate the platform safely and fairly for all players.

The main reasons we use your personal data are:

• Account management — to create your account, verify your identity, keep your login secure and maintain your betting and gaming history.
• Processing transactions — to handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card payments, and to keep accurate financial records.
• Platform personalisation — to remember your preferred games, display your recent betting activity and tailor notifications relevant to cricket, PSL, T20 and other sports or games you follow.
• Security and fraud prevention — to detect unusual account activity, prevent duplicate accounts and protect both players and the platform from fraudulent behaviour.
• Customer support — to respond to your queries, investigate complaints and resolve account issues promptly.
• Responsible gaming — to monitor gambling patterns, apply deposit limits or self-exclusion settings you have requested, and send wellbeing reminders where appropriate.
• Platform improvement — to analyse how players use different features, fix bugs and improve the overall experience on the app and website.
• Legal and compliance obligations — to maintain records as required and cooperate with relevant authorities if legally required to do so.

We do not use your personal data for automated decision-making that produces significant legal effects on you without human review.

All deposits and withdrawals on Solts PKR are processed in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, a bank transfer or a debit or credit card, the payment is processed by the respective provider's secure gateway. Solts PKR receives a transaction confirmation — including the reference number, PKR amount, timestamp and payment method — but does not receive or store your full card number, mobile wallet PIN or bank login credentials.

We retain transaction records for a standard accounting and compliance period. These records are used to reconcile your account balance, process withdrawal requests and respond to payment disputes. They are not shared with marketing partners.

Solts PKR does not sell, rent or trade your personal information to third parties for marketing purposes — ever. However, there are specific situations in which limited data sharing is necessary to operate the platform:

• Payment processors — JazzCash, Easypaisa, Raast and card payment gateways receive the transaction data they need to process your deposit or withdrawal. Each provider operates under its own privacy policy and data security standards.
• Identity verification providers — if you are asked to verify your identity, your documents may be processed by a third-party KYC service. These providers are bound by strict data handling agreements.
• Game software providers — the games available in the Solts PKR lobby are powered by third-party game studios. These providers receive anonymised gameplay data (bet amounts, game outcomes, session duration) to operate the games but do not receive your personal profile data.
• Legal and regulatory obligations — if required by applicable law or by a valid legal request, we may disclose information to relevant authorities. We will only share the minimum amount necessary and will inform you where we are legally permitted to do so.
• Business operations — we use reputable cloud hosting and infrastructure providers to run the platform. These providers process data strictly under our instructions and may not use it for their own purposes.

Any third party with access to your data is required to handle it securely and in accordance with applicable data protection standards. We do not authorise third parties to use your data for their own marketing or profiling.

Solts PKR uses cookies and similar technologies to keep the platform working correctly and to make your experience smoother. Here is what we use and why:

• Essential cookies — required for the platform to function. These keep you logged in during a session, remember your language preference and maintain your game state. You cannot opt out of these without losing core functionality.
• Analytics cookies — help us understand how players navigate the platform, which games are most popular and where technical issues occur. This data is aggregated and does not identify you individually.
• Security cookies — used to detect suspicious login attempts, flag unusual activity and protect your account from unauthorised access.

We do not use cookies to serve third-party advertising. We do not allow advertising networks to place tracking cookies through the Solts PKR platform.

We retain your personal data for as long as your account is active and for a reasonable period afterwards to handle any outstanding matters such as pending withdrawals, open disputes or compliance obligations.

• Active account data — retained throughout the lifetime of your account.
• Transaction records — retained for a standard financial record-keeping period from the date of the transaction.
• Support communications — retained for up to two years from the date of the last contact to allow reference if a similar issue arises.
• Identity verification documents — retained for a compliance period following account closure, after which they are securely deleted.
• Closed or inactive accounts — data is reviewed periodically and purged once all legal and financial retention obligations have been met.

Once the retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you.

Protecting your personal and financial data is a core priority for Solts PKR. We apply the following security measures across the platform:

• All data in transit is encrypted using TLS (Transport Layer Security), including payment data processed via JazzCash, Easypaisa, Raast and card gateways.
• Passwords are stored in hashed and salted form — even our own team cannot see your password in plain text.
• Account activity is monitored for suspicious behaviour such as multiple failed login attempts, logins from unusual locations or large withdrawal requests that deviate from your normal patterns.
• Access to player data within our organisation is restricted on a need-to-know basis. Customer support staff can see what is necessary to assist you; they cannot see your payment credentials.
• Our infrastructure undergoes regular security reviews and vulnerability assessments.

While we take every reasonable precaution, no digital platform can guarantee absolute security. You also play an important role — keep your password private, avoid logging in on shared or public devices, and contact support immediately if you notice anything unusual on your account.

As a Solts PKR player you have the following rights over your personal data. You can exercise any of these rights by contacting our support team:

• Right of access — you can request a summary of the personal data we hold about you at any time.
• Right to correction — if any of the information we hold is inaccurate or out of date, you can ask us to correct it.
• Right to deletion — you can request that your personal data be deleted. Note that we may need to retain certain records for legal or financial compliance purposes even after your account is closed.
• Right to restrict processing — you can ask us to stop using your data for certain purposes while a dispute or correction request is being resolved.
• Right to data portability — you can request a copy of your data in a commonly used, machine-readable format.
• Right to withdraw consent — where we rely on your consent to process data (for example, for optional notifications), you can withdraw that consent at any time through your account settings or by contacting support.

Solts PKR is strictly an adults-only platform. You must be at least 18 years of age to register and use any part of the service, including slots, live casino, sports betting on cricket or PSL markets, and bingo.

We do not knowingly collect or process personal data from anyone under the age of 18. During registration we require date of birth and reserve the right to request identity verification at any point to confirm age eligibility.

If we become aware that an account has been registered by or is being used by a person under 18, that account will be closed immediately, any balance will be handled in accordance with our Terms and Conditions, and all associated personal data will be deleted as soon as technically and legally practical.

If you believe a minor may be using this platform, please contact our support team immediately at [email protected] so we can investigate and act promptly.

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in data processing practices or updates in applicable standards. When we make material changes we will notify registered players via a notice within the platform or by email to the address associated with your account.

The date at the top of this page always reflects when the policy was last revised. We encourage you to review this page periodically. Continued use of Solts PKR after a policy update has been notified constitutes your acceptance of the updated version.

If you have any questions, concerns or requests relating to this Privacy Policy or the data we hold about you, please get in touch with our support team. We are available around the clock via live chat within the Solts PKR app or website, or by email:

For questions about your rights under this policy — such as requesting a copy of your data or asking for deletion — include your registered email address and a brief description of your request in your message so we can handle it efficiently.

You can also find related information on our Terms and Conditions page and our Responsible Gaming page.